Refund policy
1. Our Approach
We don't accept returns on food products — but if anything is wrong with your order, we will always make it right. No questions, no process. Just email hello@drzzloliveoil.com and tell us what happened.
2. Change of Mind Returns
We accept returns within 14 days of delivery, provided that:
-
Items are unused, unopened, and in original packaging
-
Products are in resaleable condition
-
Proof of purchase is provided
🚫 We do not accept returns on opened consumables due to safety and quality control.
3. Non-Returnable Items
The following cannot be returned unless faulty:
-
Opened food or beverage products
-
Perishable goods
-
Limited edition / final sale items
-
Bundles where individual items have been opened
4. Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect:
-
Contact us within 48 hours of delivery
-
Email: [support@drzzl.com]
-
Include:
-
Order number
-
Clear photos of the product and packaging
Once reviewed, we will offer:
-
Replacement (preferred)
-
Store credit
-
Refund (where appropriate)
⚠️ Claims made after 48 hours may not be accepted.
5. Returns Process
To request a return:
-
Email [support@drzzl.com] with your order details
-
Wait for approval and return instructions
-
Send items back securely packaged
Returns sent without approval may be refused.
6. Shipping Costs
-
Faulty / damaged / incorrect items → DRZZL covers return shipping
-
Change of mind → Customer covers return shipping
Original shipping fees are non-refundable.
7. Refunds
Once your return is received and inspected:
-
Refunds are processed within 5–10 business days
-
Returned to your original payment method
We reserve the right to reduce refunds if items are not returned in original condition.
8. Exchanges
We only offer exchanges for:
-
Damaged or defective products
-
Incorrect items
For all other cases, please place a new order.